Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates 

 

Shipping charges for your order will be calculated and displayed at checkout. Tracking number will be provided for all domestic shipping. 

 Domestic Shipping within Ontario

Shipment method	Estimated delivery time	Shipment cost
Canada Post Standard	2-4 business days	Calculated at checkout
Canada Post Xpress	1-2 business days	Calculated at checkout
Canada Post Courier	Next business day	Calculated at checkout

 *Canada Post Courier cannot deliver to P.O addresses. 

 Domestic Shipping outside of Ontario

Shipment method	Estimated delivery time	Shipment cost
Canada Post Standard	5-10 business days	Calculated at checkout
Canada Post Xpress	2-3 business days	Calculated at checkout
Canada Post Courier	1-2 business days	Calculated at checkout

  *Canada Post Courier cannot deliver to P.O addresses. 

 

Shipping to United States

Shipment method	Estimated delivery time	Shipment cost
Canada Post Small Packet  Air *tracking number not included	7-10 business days	Calculated at checkout
Canada Post Tracked Packet	7-10 business days	Calculated at checkout
Canada Post Expedited Parcel	4-5 business days	Calculated at checkout
Canada Post Xpress Parcel *signature included	2-3 business days	Calculated at checkout

Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

New Oriental Recipes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

New Oriental Recipes is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We currently do not ship outside of Canada and U.S.

 

 Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.